Customer Testimonials
Could not have been more pleased with our salesman Josh. He was beyond helpful in finding exactly what we wanted. We really appreciate him being patient and accommodating to our family/small children.
What's the point of an appointment for an Oil Change? Had an appointment today and there's a line of cars infront of me. What sense does that make? Why make an appointment? Terrible service center
Service was great. People are awesome.
Was treated great. We had a positive experience. James was great. Will consider this Dealership again when looking for a new vehicle.
A great place to buy a car
Was very pleased with the service snd the vehicle I purchased. Sales staff were attentive and very helpful. Everything went smoothly. A very good experience
I had been on the hunt for a vehicle with very specific specs, and after a lot of searching and waiting, a new vehicle listed as "Coming Soon" at Everett Chevrolet Buick GMC Cadillac caught my attention. It had just been listed that morning, and although there were no pictures or details yet, the VIN decoding looked very promising. So I sent an inquiry.
A little while later, I heard back from Neil Parsons, who explained that it was a fresh trade-in and still needed to go through their shop for service and detailing. I explained that I ... Read More Google - Oct 31, 2026
Alex was great in the service department. He addressed the issues at hand & walked me through it all. They quickly fixed what it was there for and we’ve talked about coming back for more services.
I loved how friendly they were and how they took you through every step of it all. I recommend you check them out.
Great service provider and excellent service all together
The agent was very helpful and nice
Great service as always!!
It took over 3 1/2 hours for an oil & filter change. I was never informed by the service representative why it was taking so long. Very disappointed and may not use the dealership to perform this service again.
I had made an appointment for my first oil change but the lady had scheduled it for hickory instead of morganton but they were very kind and professional and just worked me in without any problems. This was my first visit at this dealership and I couldn’t ask for a better experience. I highly recommend and this is where I will continue to do business.
We had a great experience working with Neil Parsons.
Everett Chevrolet has been wonderful, patient, polite, and honored any situation that needed to be addressed with my car and constant support from the Everett Chevrolet team. The team has impeccable communication and listening skills, which are so highly important in this day and time regarding a business that strives to be number one professionally and you are. Thank you, Everett Chevrolet for your constant patience and understanding. Vickie Valencia.
I was very impressed by all persons I encountered. I was treated with the utmost respect and all my needs,concerns and questions were addressed to the T. I would recommend this dealership to anyone looking to buy!
We had a salesman his name was Rob Allen he was so knowledgeable and he was so patient, he showed us all sorts of trucks, my husband and I not only had fun checking out different trucks, but we enjoyed talking to Rob.
Everett Chevrolet has great prices and amazing customer service! Neil Parsons and the parts counter guy were both especially helpful. I'd 100% recommend this dealership to anyone!
Could not have had a better salesman and we are happy with our purchase
Great had service done. Katelyn always takes great care of me
I appreciated the customer service and amenities that were available in the wait room
Can’t say enough about the customer service of this dealership … the staff and sales personnel are wonderful … they go above and beyond customer service … if they don’t have exactly what you’re looking for they will find it … thank you so much and will definitely recommend y’all to everyone : )
As always... Good advice & friendly service
Very happy with the service, would recommend
They were amazing throughout the entire process of buying my car! Worked with me on a smaller down payment and keeping my monthly in a decent range. I love love LOVE my equinox!
Great service at Everett, Chevrolet GMC. Alex is great to work with but it takes a team!
Purchased my Chevy Silverado this weekend and my experience with salesman JC was top notch! Highly recommend this location, made this purchase hassle free and worth the drive from Hickory.
Always get the job done in a timely manner.
Did a excellent job helping me get the truck of my dreams!
Part for my truck took too long to get but not their fault. Wayne Wilson was my service person. He was very friendly and knowledgeable which is a plus for the dealership. I will do business with them again
Very efficient. I was treated very nicely by Jeromy. Everything was handled professionally and in a timely manner. I am pleased.
Service department was excellent
Sales Rep Jeff Clark did an outstanding job working to find the exact truck we wanted. He was not an high pressure salesman, just worked patiently to meet our choices.
Chuck Roper, Is the most kind car salesman that we have ever met he wasn't pushy he was very respectful I would advise anyone to go to him and get a car through him. He made us a wonderful deal on our car And we bought from him very happy with his service. 100% Ask for Chuck.
They say they are given you the price you ask for on your trade then add the difference on the other vehicle
UPDATE: After speaking with the service manager he did issue a full refund on the diagnostic charges I paid. He offered this without me even asking. I do feel like he wants his customers to feel like they have been taken care of.
My car was at the service department for 9'days before I heard anything It took me calling 3 different times to finally find out anything about my vehicle. First they told me it would be covered under warranty then called back and said it wouldn't and was gonna charge me 1000 to change a part they had ordered ... Read More Google - Sep 24, 2026
We bought a car and it was great service. The only issue was within two months I had to pay 600 for services to fix the vehicle. Bought a warrant that didnt help and ether did they. I was sold a car that need an new alignment and had a broken moon roof.
Had to wait 13 days for AC Compressor to be Installed, then we picked up vehicle and it was still Broken so they ordered another Compressor and 4 hrs later got the vehicle back would never come back to dealership again ......
Poor. No detailed receipt of 24 point inspection. No tire tread left report, battery strength, brakes status, no alignment check. No info on lights that where on my dashboard. Pretty much terrible. Not confident even if the oil was actually changed or tires rotated
Got us in service department quick. Fixed the problem and got us back on the road.
Great Dealership ! Professional , courteous staff and mechanics ! They really want to help ! Wayne and everyone are just Number 1 !!!
Do not take your vehicle here for service they will lie and say it needs stuff done without even looking at your car first they are committing fraudulent activities to try to drive up profits by lying to you especially if your a female who doesnt know anything about vehicles my wife went in for an oil change the mechanic tried to tell her she needed an alignment without even looking at the tires when they were clearly wearing even he tried to say the alignment would be over 200$ as well if she wouldnt have called me first he would ... Read More Google - Jul 3, 2026
I am very disappointed grease on steering wheel on door and windows panel did not reset oil life tech was very dirty oily shirt I would be ashamed service lady was very pleasant that's all I have to say
The only reason that I am giving them 1 star is because the person that checked me in was professional. Set up an appointment more then a week in advance for a recall item, was told it would take 2 hours ro complete. When I returned 3 hours later I was told they still haven't taken the vehicle yet, I told them to forget it I needed to just reschedule then I was told oh we are going to get you next it only takes 10-15 minutes correct it was 20 min. Left out and 30 min later check engine light comes on which ... Read More Google - Jun 11, 2026
Service department sucks, had to wait over 2 1/2 hours for an oil change
They fixed my car and I haven’t had any issues other than the horrid smell of cigarettes coming out of the HVAC. I don’t smoke and at first I thought something was wrong with the car still, but now I know.
Probably one of the worse forced experiences with a car. A sensor was out, took the code printed out to have it replaced, twice and it never was fixed. On star system states that it’s aim need of service and covered under warranty but it’s not . After asking for this code to be fixed twice, they just did their on thing.So they charge $225 to tell me what was already the known problem and if they fix it a sensor it’s $1400. “Paid for a diagnosis twice to not fix the original problem and one related with electrical ... Read More Google - Jun 6, 2026
I had an appointment at 11 o’clock for an oil change. It was after 1 o’clock before I left. The reason why I made an appointment was so I didn’t have to wait and I could go to have it done on my lunch break.
Went in for a simple oil change with an appointment. It took them over 2 hours to do said oil change. No communication from the service department, had to go find someone to ask how much longer with the only answer being a few more minutes. Absolutely ridiculous.
Let’s hope they sell cars better than they do oil changes. Although the staff was friendly, my appt was for 1:40pm, what time did I walk out you ask? A little after 4:20pm. Almost 3 hours to do my oil change and inspection. Was there any communication “oh hey, we’re running behind today” nope. Was there any communication over the phone when they called me to schedule my oil change “hey we make appointments but we don’t follow them” “oh hey, this is just a show up time we’ll get to it when we can” nope. Just ... Read More Google - May 29, 2026
We have purchased two vehicles from Everett. Sales guys were great to work with. They took their time and showed us the different features on the vehicle
Your prices too high I will never get my truck worked on after my free services are done.200 for a fuel filter ive changed too many it takes 10 min max.
Slow service asked for tge video never received it.
When you're getting parts under warranty replaced and they mess something else up in the process thats not covered under warranty then you have to pay for it out of pocket. Definitely not fair on the customer
From the time I seen the ad for truck. This dealership was friendly and quick to reply. Alvin was a great sales representative. Any time I asked for info or a picture he provided me with it. When I can to see the truck I ended up going ahead and purchase it. Thank you Everett Chevy. Highly recommend
Went to my appointment for a basic oil change. 2.5 hours later it was completed. All those who were sitting in the waiting area were in disbelief that an oil change would take that long. The one star is for the oil change was done and completed.
Waited 2hrs + for a oil change and tire rotation with a appt
Disappointed to say the least.Called 3 different days to get prices on tires for my truck..Still haven't got the price..
Scamers, dealership said they wouldn't apply the ev tax credit to the sale price, but they didn't release the vin# to the IRS for over a year. We found out when our tax return got declined, and had to pressure dealer to release it. Plus they removed all the in trunk accessories that are supposed to come with the new car. I hope both the IRS and GM audit them.
I was disappointed. I had made the appointment days ahead for an oil change. It took 2 hours because someone had forgot to order a filter.
These folks are the worse place to go for part or service I went to get a key not only they were rude and clueless but wasted 35minutes of my time to come after and tell me they can do it. Went to Everett in hickory and get it done in 5 min. Some people out there have zero clue on what they're doing
Everett Chevrolet Buick GMC of Morganton
The Hickory office is adequate, but its collision and body shop repair center is subpar. In contrast, the Morganton location is exceptional. I primarily interact with Alex in the service department, and he is outstanding. He is always busy because he is the best and consistently delivers excellent results. For instance, when I dropped off my car this morning, he called me in advance to ensure I would have a loaner vehicle if mine was not ready by evening. He is truly impressive. The service manager is excellent as well—I forget his name, ... Read More DealerRater - Feb 17, 2026
I needed an estimate to repair an issue that I was having with my transmission and what I thought was a thermostat issue. The service rep made me an appointment. He never stated that there was any type of charge to do so. I was told that there was a hole in my radiator hose and it wasn't a thermostat issue. Also, they claimed that I needed a new transmission. I paid the unexpected $220 bill and picked up my truck. I drove it home after I added a gallon of antifreeze to it. The next day I used my ... Read More Google - Feb 6, 2026
Scheduled a warranty on air bags and a diagnostic. They kept the truck two days miss diagnosed the problem and have not made it right since. Now I have parts and labor invested in something that was fine.
They can't get when your vehicle will be done or make sure all parts are ordered correctly.
Went in to the dealership to see what our options about turning in the leased vehicle and maybe buying it. The finace department gave us a very low ball value of what the vehicle was really worth. I showed proof of what it was worth, but was just told an excuse. When the vehicle was leased we were charged a doc fee of 599.00.
When going to purchase the vehilce Everett had another doc fee of 699.00. So they double dip on doc fees which are ridiculously high.I understand a business needs to make money but i feel they are ripping ... Read More DealerRater - Dec 13, 2025
Ive sent multiple messages to the dealership asking about a 1794 Tundra and I get spammed with emails not answering my questions and there has been multiple attempts at communication and nothing.
This place robs you blind on car maintenance DO NOT USE THIS PLACE TO DO BRAKES,SPARK PLUGS,COIL PACKS OR AIR FILTERS. they will rip you off severely and try to sell you on stuff that your car doesnt need mechanic is charging over the legal limit per hour for labor as well i will not bring my hard earned money here ever again
DO NOT GIVE THEM YOUR BUSINESS. I ended up getting into an accident and my vehicle was totaled. The finance department was supposed to send me the deposit for my gap insurance. It’s been 2 months and nothing but lies. I was told they sent it to the funding agency and then told they didn’t send it yet. The funding agency told me they were supposed to send it directly to me. The finance department sent me an email with the tracking and all it shows was the check was picked up from the same post office it was ... Read More Google - Nov 14, 2025
Probably the worst service that I never actually received. Even with 2 appointments. Kathryn was nice though! If you're going to have 3 techs out, problem solve for your customers. Expect to be without your vehicle for 4-5 days with just a "simple" fix. 1 star for each time that I had to find someone to take me there to drop off my vehicle, then rent a vehicle and then find someone to take me back to pick up my vehicle that "they didn't have time to get to" after 2 days. This is the place for you ... Read More Google - Oct 18, 2025
Not a great place to get a car. Go somewhere else. Their used cars are not actually fixed and they’ll try selling you a hunk of junk and say it’s been fixed.
I bought a brand new 2024 GMC Canyon AT4X last year from them, it broke down 6hrs away with a little over 2K miles on it, I have had to take it in several times to have various problems fixed and every time it has taken much longer than I was originally told. The last time I took it in I was told it would be a couple days and it took 2 weeks.
I bought my car from Everett November 2024. I have recently had some issues with the purge valve and contacted Everett to file a claim under the warranty to fix the part. They charged me $220 dollars and did nothing, they said it was the diagnostic fee. They told me everything I already knew and wouldn’t try to file the part under warranty. I was very disappointed and felt like my time and money were wasted
Expensive pricing. Came in for a 500 dollar repair and left with a 2000 bill.
Brought it in for a short and a brake wire then another mechanic had spiced into to put a car hitch on they would not fix it because it was less of a charge than the diagnostic fee not very pleased
It was not a very good experience. Communication was very poor at best. Service took 17 days. I paid a premium price for subpar service. When I got home, I realized that they hadn’t tightened the mounting bolts on the passenger front seat - it rocked back and forth. The nut isn’t a standard size and requires a special tool to tighten.Plastic covers and holders were not put back in place. They had removed contents of my glove box and threw them on the floor. My front cup holder was on the floor in the back seat.
I ... Read More Google - Aug 31, 2025
Beware of the used cars at Everett GMC. They loan them out like rental cars until they sell. I was promised a used Toyota was on their lot to come see. I drove 3 hr round trip on a PTO day and when I arrived it had been loaned out to the service department. They said they would bring it by my house when they got it back and never could accommodate my schedule. Only wanting to bring it by mid week when they were slow, convenient to them and I was at work.
Let me start by ,the fact I never write bad reviews , never did I imagine such unprofessional border line scammers
most awful experience i had ,
if i had a way to give a minus star I would .
for your own sake do not deal with this company .
extremely unprofessional , awful costumer service ,
I order 2 cars are a commercial client .
they had me wait for months before actually able to process, took few weeks to ship the car (wile other dealerships had done same in matter of 48 hours)
I had my car shipped to new your a month later ,
after all ... Read More Google - Jul 10, 2025